TRI - Flat Rate Services

Users: TBD/user/month

• 24/7/365 Helpdesk
• On-site Support
• Remote Management
• Windows Patching
• 3rd Party Patching
• Virus Remediation
• Asset Inventory
• Windows, MacOS, iOS and Android
• Multiple device support
• Unlimited Support

Servers: TBD/server/month

• 24/7/365 Monitoring
• Preventative Maintenance
• Hardware Health Monitoring
• Windows Security Patching
• 3rd Party app Patching
• Virus Remediation
• Asset Inventory
• Priority Vendor Support
• Windows Server, Hyper-V
• Unlimited Support

Networks: TBD/month

• Firewall Support and Management
• Switch Support and Management
• Wi-Fi Support and Management
• VPN Support and Management
• Documentation
• ISP Troubleshooting and Support
• Preventative Maintenance
• Priority Vendor Support
• Unlimited Supp

Microsoft 365/Google Admin: TBD/month

• License Monitoring
• Azure AD Management
• User Management
• Microsoft Support Request as required
• Google Support Requests as required
• Device Management

Advanced Network Protection: Small Office

TBD/location/month

• Hardware included
• Managed Firewall
• Lifetime Warranty on Firewall
• Up to 5 users
• Built-in Wi-Fi

Advanced Network Protection

TBD/location/month

• Hardware Included
• Managed Firewall
• Lifetime Warranty on Firewall
• Site-to-site VPN
• User VPN (up to 50 users)
• Firmware Updates
• Intrusion Detection/Prevention
• Malware Scanning at the Firewall

Enterprise Grade Anti-Virus: TBD/endpoint/month

• Next-Generation Protection for Endpoints
• Predictive Threat Intelligence
• Award Winning Security Solution

Enterprise DNS Protection: TBD/endpoint/month

• DNS Filtering at domain level
• Google Cloud-Based DoH (DNS over HTTPS) for Speed and Redundancy
• Protects Users and Networks
• User/Group Policy Based Control
• Detail Reporting
• Stops up to 88% of Known Malware at Domain Layer so it Never Reaches your Network
• Protects Roaming and VPN Users as Well
• Secure Guest Wi-Fi keeping Guests, Customers, and Reputation Safe

Microsoft 365 Backup (SaaS backup)

TBD/user/month

• Backup Email, SharePoint, OneDrive and Teams
• Keep Archived / Deleted Mailboxes
• Detailed Reporting

Server and Data Continuity Solution (Time Limited) (up to 4 servers or computers)

TBD/server/month/1 year Commitment

• Hardware Included
• Time Based Retention (1 year)
• Image Based Backup
• 2 Step Process (Local and then Cloud)
• Virtual and Physical Servers
• Cloud Disaster Recovery (DR) until Local Server is Restored
• Individual File and Folder Restores

Server and Data Continuity Solution (up to 4 servers or computers)

TBD/server/month/1 year Commitment

• Hardware included
• Infinite Cloud Storage
• Image Based Backup
• 2 Step Process (Local and then Cloud)
• Virtual and Physical Servers
• Cloud Disaster Recovery (DR) of Servers until Local Server is Rebuilt
• Individual File and Folder Restores

Server and Data Continuity Solution (5 or more Servers/Computers)

TBD/monthly minimum

• Unlimited Server/Computer Agents
• Up to Infinite Cloud Storage
• Hardware Cost TBD depending on Specifications
• Local Virtual Images for Disaster Recovery (DR)
• All Devices Include 5 year Hardware Warranty